Free Cleaning Advice
Don’t take chances of ruining a carpet, or not getting it clean and losing a customer.
Instead of obtaining just a few tips, why not invest in a comprehensive floor care program that will make you an expert? Now you can learn from the best.
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Q. How can I land more cleaning contracts?
A. Here are just a few approaches to use:
- Identify and map out your immediate trade area. You can do this by drawing a large circle on a map around your business or home that in turn reaches out 20 minutes in drive time in each direction. You will lower your cost and be most effective in your own backyard. Obtain the print out of all the businesses in each ZIP code for your trade area. Our new Cleaning Manager Dashboard accomplishes all of this for you.
- With your marketing flyers and business card begin visiting all of the businesses in your trade area that represent the type of prospects you would like to clean. Your written or email strategy might include the note that: “We are large enough to service all of your cleaning needs, yet small enough to provide personalized service.” Or, “We are located right in your backyard and ready to impress you with our superior cleaning service”. Our Janitorial Success manual now contains 40-marketing flyers for just about every situation.
- Open the conversation with the receptionist: “I’m _______________ with______________. We are located right down the street and clean accounts in the neighborhood. I’d like to ask your manager if I could provide an office cleaning bid, just in case your people quit. It would be like a back up bid you could keep on file - and it’s free.” (Smile Big). Our one hour video explains 12 Secrets to Landing Cleaning Contracts.
- If they insist they already have someone they are happy with and don’t need a backup bid, ask if you could make a note when the contract is up for renewal and make future contact.
- Even if the receptionist (gate keeper) does not let you pass, make conversation with them. Create a positive impression. You will be amazed at what you can learn from the receptionist if you handle the conversation correctly.
- When you do the building walk through and site inspection, take note if the bid specs really meet the needs of the building. If not, offer to rewrite the bid specs to address current service issues.
- Locate as many cleaning and service issues or problems as you can. Janitorial Success shows 18 reasons why cleaning contractors are cancelled. Construct your bid proposal to address all of the deficiencies that you noticed.
- Differentiate your company from the competition - do you use vacuums with hepa filtration to improve indoor air quality? Do you do background checks on your staff using e-verify? Do you offer Green Cleaning? Are all of your employees trained to eliminate cross-contamination? And the list goes on. Determine your best niche and exploit it.
- Prospect companies that are similar to, or of the same type that you may currently clean. If you have an “in” with realtors, insurance companies, banks or medical offices, expand your marketing coverage to focus on these markets. Use one of our flyers for each specific category along with letters of recommendation.
- Make application to be placed on bid lists. Check local branch banks and ask them how they contract for cleaning services. Some banking institutions contract nationally but others contract regionally. If you can get on a regional bid list you could pick up multiple accounts.
- Visit the after-hours mixers for your local area Chamber of Commerce, Better Business Bureau or a local leads club such as BNI. Normally, you can make an initial visit to see if there is a good fit for your company. Networking is an important avenue to land more bid appointments.
- Ask for referrals or leads from everyone you know. This could include current clients, family, friends, church, clubs, PTA or any organizations that you belong to. When you get a lead from someone, send a personal thank you note. And, if you get that account, follow up with a gift certificate.
- Consider expanding your service coverage such as cleaning apartment communities, cleaning their move outs and also providing their common area and clubhouse cleaning. Consider expanding carpet cleaning, floor care and upholstery cleaning for all of your customers. Our Contractor Training Program includes a comprehensive Carpet, Floor and Upholstery Care training program, including testing and certification.
- Establish a telemarketing program. Since we have personally landed over a thousand contracts using telemarketing, we can show you all of our secrets. Read our booklet included in the Janitorial Success Manual. We have set up our Cleaning Manager’s Dashboard to track and help run your entire telemarketing and direct mail campaigns.
- Your closing average will improve by using a winning presentation that we have developed for you. In addition, most customers prefer to study a contractor’s webpage before they make a final decision.
Land more Cleaning Contracts Learn More...
Q. How do I compare my performance with other contractors in the business and know I am making progress?
A. You can take our tests and rate yourself. Then, use our Janitorial Success Program to expand your talents.
Contractor Marketing Skills – Rating Scale (Rate each question on a scale of 1-10 )
- Determination, discipline and focus – Sufficient motivation to sacrifice and achieve important goals?
- Marketing plan, strategy and quotas – Vision statement, target markets, media plan & weekly quotas established?
- Aggressive promotion and prospecting – Massive action to get the word out by following a well planned approach?
- Networking - Actively working circles of influence, contacts and referrals?
- Image - Do all public relations contact points favorably impress prospects including; phone message, literature, personal appearance, vehicle, etc?
- Believability and Credibility - First brain friendly – impressive eye contact, posture, movement, dress, appearance, smile, voice and pleasant humor?
- Presentation – Presentation book with fliers, case studies and important industry information establishing needs for thorough cleaning systems?
- Quality performance - Demo performed to convey floor or carpet superiority? Qualified and impressive references along with customer buildings that can be toured?
- Bidding accuracy - Bid performance tracked and prior productivity data collected and analyzed? Working knowledge of adjusting cleaning variables for each contract?
- Negotiation and closing skills - Program adjusted to fit customer needs? Rapport established so negotiation and closing expertise is effective.
Total Score ______
A perfect score of 100 is unlikely. Individual areas below a seven will need improvement and below five should demand immediate attention. Re-evaluate your score quarterly. A low score should be quickly addressed by studying and applying the principles from Janitorial Success Program and Jan Bid Software.
Customer Retention – Performance Rating (Please rate each the following items on a scale of 1-10 with 1 being poor and 10 being perfect.)
- Performing to customer expectations
All cleaning specifications are clearly defined prior to the contract start date. Cleaning expectations and level of quality is agreed to by both parties.
- Professional Staff
Quality workers are recruited and thoroughly trained. Cleaning staff has memorized the posted list of cleaning requirements. Workers are trained in safety, chemical usage, equipment operation, building security and all company policies.
- Motivated workers
Staff is encouraged to perform to high standards and they are validated with adequate appreciation. Advantageous pay and benefit plans attract and keep quality people.
- Quality control program
All work is inspected on a regular basis. Workers are shown and taught how to correct and prevent cleaning deficiencies. Regular monitoring ensures that nightly performance meets or exceeds customer’s expectations.
- Customer relations
Customers are encouraged to provide performance feedback. A “be of service” attitude is always conveyed. All customer requests are handled in a professional manner. Customers receive special thanks such as birthday cards, notes, etc.
- Communications and follow-up
Customers can easily reach you. Voice mail response time is prompt. Workers are quickly informed of changes in service or complaints, etc. Prompt follow-up ensures all corrections or adjustments exceed customer expectations.
- Handling complaints
Customers are encouraged to phone or leave a note regarding any service issue. Problem areas are quickly inspected and workers are trained to make corrections to prevent future complaints. Customer receives apology and assurance of prompt correction of all cleaning problems. A caring attitude is conveyed.
- Worker growth
Workers receive performance evaluations or regular feed back on their overall performance. Employees receive written reprimands for substandard performance. On-going training program sharpens skills and builds teamwork.
- Support Systems
Superior cleaning chemicals and procedures are employed (and adequately stocked) ensuring exceptional results. Up to date equipment is well maintained and utilized.
- Customer Cheerleaders
Level of service and follow-up exceeds customer expectations. New prospect referrals and letters of recommendation are received. Contracts are renewed because of superior performance and satisfied customers.
Total Score ____
A perfect score of 100 is unlikely. Individual areas below a seven will need improvement and below five should demand immediate attention. Re-evaluate your score quarterly. The newJanitorial Success program can help you improve your score.