Consulting Services for Custodial & Janitorial Operations


We can noticeably improve the productivity, quality, and management skills of your cleaning operations – Guaranteed.

Pro Clean College is the training division of National Pro Clean Corp. and headed by Gary Clipperton a 42-year industry veteran. Superior training programs are provided to the custodial and janitorial industries. Pro Clean College is an approved IICRC Basic Skills School.

As independent consultants, we have access to specialized expertise, and cleaning skills that can be presented in an impartial manner. The delivery of cutting edge technology can be accomplished without bias to a particular brand name of equipment, or chemical.

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Onsite training by Gary Clipperton, can fine tune your cleaning operations.

An expert cleaning consultant can offer outstanding improvements

By implementing a comprehensive custodial training program, clients will experience improved worker productivity, and building appearance, as well as increased sanitation of their facilities. Our clients can also experience the following benefits:

  • Improved quality inspection scores
  • Improved satisfaction levels as rated by building staff, and management
  • Reduced damage to surfaces caused by custodians/janitors experimenting with the wrong chemicals
  • Reduced failure rates, and downtime related to improperly operated equipment
  • Reduced injuries and accidents related to chemical, and equipment misuse
  • Savings on the time it takes to handle complaints
  • Savings for staff time and extra materials required to re-do, re-work, or correct cleaning deficiencies
  • Reduced chemical usage
  • Development of innovative approaches and supplies to improve productivity
  • Accelerated job start up time for new workers
  • Improved cleaning productivity to reduce labor costs
  • Advances in cleaning quality that can reduce cross-contamination, workplace illness, and absenteeism
  • Improved cleanliness that can boost staff morale, and elevate overall appearance, and image as perceived by visitors
  • Capability to troubleshoot cleaning challenges, and adjust to new demands
  • Develop understudies who can be promoted to supervisory positions
  • Master new skills, and improve value to the organization
  • Master innovative process improvements that can enhance worker achievements
  • Improve job satisfaction, competence, and self-image

 
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Scope of Training Sessions

Personalized training manuals will be prepared by Pro Clean College to meet the specific training procedures required by each facility. This manual will contain a comprehensive cleaning procedure and duty list including:

  1. Nightly routine cleaning tasks for trash removal, dusting, floor sweeping, damp mopping, and vacuuming.
  2. Aseptic rest room cleaning and disinfection.
  3. Floor care for VCT tile, or wood, terrazzo, concrete, epoxy and ceramic, if required
  4. Carpet care including soil prevention, vacuuming, spot removal, bonnet, encapsulation, hot water extraction, and balancing all cleaning systems.
  5. Furniture and upholstery cleaning.
  6. Window and window covering cleaning.
  7. Wall cleaning.
  8. Miscellaneous cleaning tasks, such as detail work for chalk boards and trays, doors and jambs, window sills and frames, lockers, vent covers, light fixtures, ceilings tiles, and baseboards.
  9. Organizing chemical and equipment needs.
  10. Cost saving strategies.
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Preparation and Production of training manuals

  1. Client facilities can be surveyed to identify specific cleaning challenges. This can include interviews of building administrators, and custodians to ensure proposed training techniques fit client’s needs.
  2. Obtain consensus among all involved parties regarding cleaning equipment, chemicals, and procedures (standardization). Cleaning frequency schedules can be adjusted depending upon light, medium, or heavy use.
  3. Development of personalized training manuals can also include client photos of personnel, buildings, equipment and chemicals.
  4. Operations manuals can also be developed to include: safety procedures, SDS for all chemicals, equipment maintenance procedures and policies, vendor chemical usage information, and purchasing policies.

 

Train the Trainer

Class Instruction topics from Cleaning Performance Handbook written by Gary Clipperton.

Cleaning Process – staffing requirements, cleaning standards, schedules, and workflow:

  1. Understanding quality and productivity audits
  2. Strategic plan to upgrade cleaning performance
  3. Value engineering
  4. Work simplification and motion economy
  5. Accelerating the learning curve
  6. Engineering a cleaning flow system
  7. Process Improvement Checklist
  8. Process Training agenda for trainers

 
Quality Improvement – upgrading building appearances

  1. Quality surveys and scores
  2. Quality Factors beyond the control of the cleaning crew
  3. The total costs for poor quality
  4. Quality Improvement flow chart
  5. Improving detail work – makes noticeable improvements
  6. Quality Improvement Checklist
  7. Quality Training agenda for trainers
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Reducing Cross-Contamination 

  1. Identifying touch points that are germ hotspots
  2. How to ensure a surface has been properly disinfected
  3. Dwell time – how important is it?
  4. Reducing soil loads so disinfectants can do their job
  5. What is MRSA, C-diff, and how is it destroyed?
  6. Use of black-lights and commode inspection mirrors
  7. 18 steps to reduce mold and mildew in schools
  8. Following EPA and Center of Disease Control guidelines

 
Disinfection Best Practices

Using best management practices for disinfecting will help ensure that you are cleaning appropriately to kill the necessary microbes. Because disinfectants are designed to kill micro-organisms, most are toxic. Disinfectants can be corrosive irritants, and potentially carcinogenic. With best management practices, only the correctly measured amounts should be used. ATP meters are a growing trend in monitoring the efficiency of cleaning processes.

Productivity Improvements – organizing an efficient cleaning operation with labor saving procedures

  1. Locating performance problems – 15 steps
  2. Input and throughput hindrances  
  3. Locating Process, Supply, Management and Worker restrictions
  4. Productivity variables that affect production rates
  5. Productivity Improvement Checklist
  6. Productivity Training Agenda for trainers

Advanced Carpet and Floor Care – techniques for improving quality and productivity

  1. Ten Mistakes Commercial Carpet Cleaners Make
  2. Spot Removal techniques
  3. Bonnet cleaning / encapsulation procedures
  4. Extraction procedures
  5. Explanation of IICRC certification standards and available classes
  6. Floor maintenance and preparation
  7. Inverse Mopping procedure
  8. Scrubbing and recoating
  9. Floor stripping
  10. Finish application
  11. Wood floor refinishing
  12. Ceramic, terrazzo, concrete and epoxy floor maintenance
Carpet Cleaning Training Program

Floor Care Training Program

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Gary Clipperton (right) operating a floor machine while training a custodial crew.

 

Troubleshooting Cleaning Deficiencies – solving common cleaning problems

  1. Investigating complaints and substandard results
  2. Cleaning Problem Resolution Flow chart
  3. Answering the “why” and “which” questions
  4. Over 100 tips on solving cleaning problems for the following areas:

 
Trash removal, dusting, spray and wipe, and detail work, vacuum work, wet mopping, rest rooms, burnishing, scrub and re-coat for hard surface floors, stripping, finish application, carpet spot removal, encapsulation cleaning and carpet restoration.

Training and Motivation Skills for Managers – Improving loyalty, and reducing turnover for building managers and assistants

  1. Understanding and overcoming resistance to change
  2. Conflict resolution
  3. Motivation strategies
  4. Handling performance excuses
  5. Seventeen attitudes to avoid, and the correct ones to practice, and teach
  6. Morale evaluation checklist
  7. Morale Training agenda for trainers
  8. Value of training
  9. Gap analysis
  10. Training and teaching objectives
  11. Training the Whole Person
  12. Skill assessments
  13. Dictator VS Leader
  14. Negative Management Styles
  15. Attributes of a Leader
  16. Coaching steps
  17. Coaching Performance Checklist
 
Training Class Summary
  1. Timetable for training courses is at CLIENT’s discretion.
  2. Pro Clean College instructor, Gary Clipperton will need access to CLIENT equipment and chemicals to properly demonstrate techniques.
  3. Pro Clean College will conduct all classes according to CEU standards and qualifications set forth by the International Association for Continuing Education and Training association. Courses will include printed materials, demonstrations, diagrams, class interaction and actual hands-on training. Desired objectives and outcomes will be established for each course and testing will identify levels of accomplishment.
  4. Certificate of Completion to be provided to each student who passes the appropriate test criteria.
  5. CLIENT may elect to videotape the training seminars. Videotape and reproduction will be responsibility of CLIENT. Copyright and distribution privileges will remain the property of Pro Clean College, and National Pro Clean Corp.

 
Optional Programs which can be offered

Cost Savings - On-site time studies, work simplification, and cost reductions.

  1. Survey each site (first and second shifts) to include work sampling of all custodial personnel.
  2. Identify workflow pace and organizational ability of each custodian.
  3. Identify cause of interruptions. Estimate percent of time lost in backtracking, ill preparation, lack of value in operations, excess bureaucracy, disorganization, and interrupted momentum.
  4. Develop system to reduce lost time due to interruptions. If necessary, meet with administrator to discuss job assignments, and loss of productivity.
  5. Engineer a cleaning flow system for each cleaning route.
  6. Instruct staff on suggestions for improved productivity (making every minute count).
  7. Individual implementation of best practices. Show workers how each surface should appear in order to rate a 9 or 10 on the QC inspections.
  8. Correct all identified cleaning deficiencies.
  9. Implement procedures outlined in Training Manual.
  10. Show and tell – implementation of dozens of procedures to improve productivity.
  11. Instruct carpet and floor crews to improve results, and improve efficiency.
  12. Streamline cleaning operations to achieve original improvement goals.
  13. CLIENT involvement. Cooperation of custodial staff and administration.
 
Customer Satisfaction Survey
  1. Conduct customer satisfaction email survey of all school administrators. Compile results, and graph trends.  Submit reports along with recommendations as to priorities that need to be addressed.
  2. Consultant will compile and submit report within one week of completion of all surveys.
  3. Client involvement.  Email survey form to all involved parties.
 
Quality Control Inspections
  1. Visit each site and conduct visual inspection, noting obvious cleaning problems.
  2. Major areas, such as; heavily stained carpet, heavy wax buildup and discoloration, heavy mineral deposits on drinking fountains and rest room fixtures, heavy soil buildup on windows and any obvious neglect will be noted.  Staff will be encouraged to correct deficits, and corrective procedures will be outlined to building managers.  Follow-up email to all involved parties.
  3. Timetable – initial inspection followed by additional inspections by in-house manager.
  4. Client involvement – Provide training to manger’s of how to conduct inspections, and how to handle re-training of workers.
 
Equipment and Supply Audit
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  1. Inspect equipment for proper size, function, operation, and suitability. Productivity and efficiency of equipment will be noted as well as list of needed equipment.
  2. Carpet extractors will be inspected for proper operation of spray pattern, psi, and inches of water lift.  List of needed repairs for all equipment will be provided.
  3. Provide report for potential labor savings for upgrading equipment to more efficient models.
  4. Establish testing protocols to compare competitive machines.
  5. Review annual supply budget, and note deviations.
  6. Identify quality or product performance problems, and suggest corrections.
  7. Compile and submit list of equipment, and chemicals currently used.                                      
  1. Establish chemical protocol testing procedures. Establish fair and accurate comparisons, along with use dilution costs.
  2. Obtain consensus regarding superiority of specific cleaning solutions.  Move toward standardization for each cleaning category.
Learn about various types of equipment
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Training of school custodial crews to operate self-contained walk-behind extractors

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Training of school custodial crews to operate self-contained walk-behind extractors

Trainer Background and Experience:
  • National Pro Clean and Pro Clean College founder, Gary Clipperton began his cleaning career during high school in 1962. He served one year as a hospital lead carpet, and floor care technician.
  • In 1969, Mr. Clipperton began selling cleaning supplies to restaurants, schools, hospitals, food processors and institutions while employed full-time by Diversey, and later Ecolab. Extensive training courses were completed.  During a period of five years, Mr. Clipperton trained hundreds of cleaning personnel, and taught a university course on the chemistry of cleaning.  Clipperton also taught a cleaning seminar for the state sanitation inspectors.
  • In 1974, Mr. Clipperton opened his own janitorial supply store, The Clean Spot in Logan, Utah. Later the business was sold, but it has remained in constant operation since then.
  • In 1974, Mr. Clipperton expanded operations to include a full-service janitorial and carpet cleaning service.
  • In 1978, Mr. Clipperton moved to Dallas, Texas and started a contract cleaning service. During the next twenty-three years, scores of commercial accounts were serviced.  Customers included; leading car dealerships, churches, schools, department stores, office complexes, major hotels and hospitals.  Scope of services included nightly cleaning, carpet and floor care.
  • In 1989, Mr. Clipperton developed a contractor Training and Certification Program (info at https://nationalproclean.com). Entrepreneur Magazine has listed the training program for over ten years as one of their TOP 400 Business Opportunities.
  • In 1991, Mr. Clipperton developed the Stain Delamination three-step process for carpet spot removal. This spot removal system has been purchased by dozens of carpet cleaners, department stores, schools, and hospitals, hotels and has included customers in Japan and Russia.
  • In 1991, the company opened a carpet cleaning supply store in Bedford, Texas. It provided supplies and training programs to several carpet cleaning companies. Over 300 custodians at the Birdville School District in Worth Texas were trained on spot removal, bonnet cleaning and extraction procedures.  On-going troubleshooting and consulting was also provided.  The supply store was closed when the building experienced structural damage. At that time Mr. Clipperton began traveling in his consulting work.
  • In 1992, Cleanfax Magazine (leading carpet cleaning industrial trade magazine) published an article written by Mr. Clipperton. It detailed a superior process that prevents the wick- back of spots, and brown out (delayed discoloration and wicking of residue and soil from the carpet base, and floor to the fiber tips). Mr. Clipperton’s restoration process has been adapted by thousands of carpet cleaners nationwide.
  • National Pro Clean when located in Texas contracted with six Dallas/Ft. Worth hospitals to prepare their facility for accreditation certification (JHACO). This normally included carpet and floor cleaning services.
  • During the twenty-plus years that National Pro Clean contracted in the Dallas/Ft. Worth area, thirty day-cares were serviced including a mix of nightly janitorial, and monthly floor and carpet care services.
  • All carpet and floor technicians at Huguley Medical Center in Ft. Worth, Texas were trained by Mr. Clipperton. This included once a week classroom instruction plus, 2 hours of actual hands-on experience over the period of two months.

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  • Carpet cleaning training seminar was also conducted for Methodist Hospital, Dallas, Texas and Arlington Medical Center, Arlington, Texas. The entire custodial staff for Tarrant County Junior College was trained in professional carpet care procedures. Building managers for Valley View Associates were also trained in carpet cleaning procedures. Their company provides contract cleaning for a major Texas school district.
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  • Several large hotel cleaning contracts have been accomplished including: the cleaning of all ballrooms and common areas at the D/FW Hyatt Regency. Also performed was the total carpet cleaning process for Holiday Inn, The Sheraton, Four Seasons, and Radisson hotels.
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  • Trained the entire custodial crew during a one week period for the FAA facility – over 1 million square feet.
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Professional Achievements - Gary Clipperton, President National Pro Clean Corp.

  • Owner of janitorial supply, and building service contractor. Received Outstanding Young Men of America Award in 1975.
  • Helped establish over 1,000 cleaning contractors in the business, and currently provides on-going consulting.
  • Listed in Who’s Who of American Leading Executives.
  • Charter member of North Texas Association of Professional Consultants.
  • Instructor for Dallas Small Business Development Center (SBA) teaching quarterly courses on cleaning management.
  • Author of Cleaning Performance Handbook.
  • Current web site nationalproclean.com draws numerous cleaning managers/owners to enroll for a free cleaning report.
  • 2001-2002 instructor for Cleaning Management Expo in Anaheim, CA and Cleveland, OH.
  • Contributing editor to Cleaning Management Magazine Latham, New York and chosen as a member of their “Dream Team”.
  • Pro Clean College (training division of National Pro Clean) received approval as an IICRC training school.
  • Current Vice-President and Board of Director for International Custodial Advisors Network custodialadvisorsnetwork.org.
  • Recent floor care speaker at ISSA 2015

This report was prepared to provide a general background and list of capabilities for Gary Clipperton and Pro Clean College. Please contact us with your specific questions or for a free consulting proposal.

Click here to view our Consulting Services Letters of Recommendation

Contact us today 719-598-5112 or gary@nationalproclean.com

Gary Clipperton

President,
National Pro Clean Corp.
www.procleancollege.com
(844) 475-7095 or (719) 598-5112
gary@nationalproclean.com

Gary's Headshot