Q. How do handle cleaners calling in to say they can’t work. What is the best policy? Sometimes they leave me hanging dry. I can only cover so much work at night when workers are off.
A. This is a problem with no easy answers. Years ago, I failed to have a backup for my strip and wax crew. One helper was gone and the other one called in sick. My problem was that at 7PM, I had to start the strip and refinish for an entire daycare, including moving all the furniture. To this day I don’t know how I did it, but at 6 AM everything was finished and they were ready to open 30-minutes later.
After I learned the hard way, I started requiring a certain lead time for a call in - such as 2-4 hours. Then, in my recruiting, after I had hired my best prospect, I would tell my second best choice, that I would be glad to put them on reserve, as a back-up. So I could call them when I had someone off, and they hopefully could fill in. Then, when I had my first job opening they would be pre-qualified and ready to go.
Always try to have a back-up for late notices. Perhaps, friends, neighbors or relatives. It needs to be a priority to find 1-2 backups so you can get the work finished on time.
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